applies as between you, (“the
of this Website and Turtle Tutors, the owner of this Website. By
registering and using our Website, you indicate that you accept these
that you agree to abide by them. Please read these Terms carefully
and agree before using the Turtle Tutors Website. Users who visit
the Turtle Tutors Website who are not registered to become a Member
similarly affirm that they are bound by our Terms and Conditions each
time they access the Turtle Tutors Website. Please be aware that our
Terms and Conditions can change at any time in accordance with Clause
20 below. If you do not agree to be bound by these Terms and
Conditions, please refrain from using our Website.
fully access the Turtle Tutors services it is important that you have
a working email address and that you have access to it, as all
tuition requests and messages will be sent to you through it. Please
update any changes to your contact details through your Team login
should exercise no lesser degree of caution in appraising what you
see on the Turtle Tutors Website than you do offline. Even though
Members are prohibited from doing so, people may provide information,
or otherwise behave in a way that is unreliable, misleading or even
illegal. Furthermore, you should note that people may not necessarily
be who they say they are. Your use of the Turtle Tutors Service is
entirely at your own risk.
this agreement (“The Terms”) the following terms shall be
given the following meanings:
ours, us” refers to Turtle Tutors
Tutors” refers to the business and people running this Website
refers to the agreement made between the Tutor and Pupil or Pupil’s
nominee for the Tutor to perform tuition services for the Pupil
during that period
refers to any text, graphics, images, icons, audio, video, software,
data compilations, page layout, underlying code and any other form
of information capable of being stored on a computer that appears on
or forms part of this Website
Users” refers to any third party that accesses the Website and
is not employed by Turtle Tutors and acting in the course of their
refers to the website operated by Turtle Tutors and any sub domains
unless expressly excluded by the Terms and Conditions
refers to any online communications infrastructure that Turtle
Tutors makes available through the Website either now or in the
future. This includes, but is not limited to, web-based email,
message boards, live chat facilities and email links
refers to a Tutor and a Pupil/Pupil’s nominee
refers to a person who has the appropriate qualifications and
experience to provide tuition services in areas advertised by the
Tutor on the Turtle Tutors Website, with the view of entering into a
Contract to provide tuition to a Pupil
refers to a person who is using Turtle Tutors in the view of
entering into a Contract with a Tutor for the provision of tuition
services by the Tutor to the Pupil or Pupil’s nominee
refers to but is not limited to, breach of the Terms and Conditions
and use of the Website in such a way as is seen unreasonable by the
opinion of Turtle Tutors
Establishment” refers to any provider of education to persons
of any age including, but not limited to, schools, colleges,
universities and professional/adult education providers
these Terms importing the singular shall include the plural and vice
versa; and words importing the masculine gender shall include the
feminine gender and vice versa.
Subject to the exception of Clause 3 of these Terms and Conditions,
we are the owner or the licensee of all Content included on the
Website, unless uploaded by Users, and in the material published on
it. Those works are protected by applicable United Kingdom and
International intellectual property and other laws and treaties
around the world. All such rights are reserved.
You may not copy, distribute, show in public or create any
derivative work from the Turtle Tutors Service, or any of the
material which is found on the Turtle Tutors Website unless properly
licensed to do so by us. Please see our Copyright Notice, which
forms part of these Terms and Conditions.
You may print, copy, reproduce, distribute, store or in any other
fashion re-use Content from the Website for your personal or
educational purposes only unless otherwise indicated on the Website
or unless given express written permission to do so by Turtle
Tutors. Specifically you agree that:
you must not use any part of the Content on the Website for
commercial purposes without obtaining a licence to do so;
will not systematically copy Content from the Website with a view to
creating or compiling any form of comprehensive collection,
compilation, directory or database unless given express written
permission to do so by Turtle Tutors; and
you may, as a student of a recognised Learning Establishment, use the
Content of the Website for educational purposes provided an
appropriate reference is given for all Content using a suitable
referencing system of your choice or as stipulated by your Learning
Employees of Learning Establishments may use the Content of the
Website for teaching purposes subject to the following conditions:
no further consent is required for use in non-profit Learning
Establishments. This may include, but is not limited to, schools
that charge no fees for tuition; and
for use in profit-making Learning Establishments, prior written
consent is required. This may include, but is not limited to,
private schools charging fees, universities and adult education
must not modify paper or digital copies of any materials you have
printed off or downloaded in any way, and you must not use any
illustrations, photographs, video or audio sequences or any graphics
separately from any accompanying text.
If you print off, copy or download any part of our Website in breach
immediately and you must, at our discretion, return or destroy any
copies of the materials you have made.
party intellectual property
Where expressly indicated, certain Content and the Intellectual
Property Rights subsisting therein belong to other parties. This
Content, unless expressly stated to be so, is not covered by any
permission granted by Clause 2 of these Terms and Conditions to use
of Content from the Website. Any such Content will be accompanied by
a notice providing the contact details of the owner and any separate
use policy that may be relevant.
of turtle tutors
The Website has been established to allow a Pupil to contact a Tutor
and to allow a Pupil to view a Tutor’s profile.
Turtle Tutors will take all reasonable steps to keep the details of
a Tutor and Pupil secure but will not be liable for any unauthorised
access to information provided by a Tutor or Pupil on the Turtle
of a tutor
A Tutor warrants that he is at least 18 years of age.
A Tutor must be a resident of the United Kingdom and have a
permanent residential address in England, Wales, Scotland or
A Tutor must not have a criminal record.
A Tutor warrants that he has the necessary qualifications and/or
experience to provide tuition for the subjects specified on the
Information provided by a Tutor for registration on Turtle Tutors
must be accurate and kept up to date. This includes using a correct
name, address, telephone number, email address, qualifications,
experience and any other requested information. A Tutor understands
that any information entered on the Website will be publicly visible
and may appear in the search engine results.
A Tutor shall enter information in accordance with the database
accepts sole responsibility in checking the credibility and true
requirements of a Pupil.
A Tutor acknowledges that a Pupil is entitled to submit feedback
following the provision of tuition services. A Pupil will rate a
Tutor out of a score of five and submit written feedback. A Tutor
will be sent feedback comments from a Pupil by email and will be
given the opportunity to approve or decline feedback comments within
two weeks for the publication of their feedback on the Tutor’s
profile. Failure to take action during this time will result in
Turtle Tutors having full discretion whether to publish the
feedback. Turtle Tutors have full discretion on the right to whether
the score information will be published.
A Tutor acknowledges that we can edit or remove feedback and
profiles where it is appropriate to do so.
A Tutor shall accept full responsibility for the prices quoted for
his services on the Website, and for the collection of all fees due
to the Tutor from the Pupil. Turtle Tutors are not liable to the
Tutor for any fees that have not been paid and will not get involved
in any disputes about fees between a Tutor and Pupil.
A Tutor shall indemnify Turtle Tutors for all claims and
liabilities, costs and expenses incurred arising out of any use by
the Tutor of the Turtle Tutors Website of any kind of nature known
A Tutor shall take full responsibility for the information they
provide about themselves on the Website and must fully indemnify
Turtle Tutors in relation to any liability incurred as a result of
A Tutor must not use obscene or vulgar language.
A Tutor will not include identifiable information including name,
telephone number, email address, postal address, website address,
company name, meeting points, tuition agency (or any other
organisation through which the Tutor can be contacted) or any other
contact information on the Website or in any messages sent to other
Members whether through the Website or by any other means of
communication. If there is evidence to suggest a Tutor has broken
these terms they will be liable to a fine of £100 and will be
permanently removed from our Service.
A Tutor must not in any way be abusive to a Pupil or his nominee on
the Website or any other place.
A Tutor who is registered on a Pay-Per-Pupil basis agrees to pay
Turtle Tutors a one-off commencement fee of £14.99 once a Pupil
has accepted their request. This payment will be a single online
payment made within 14 days from the release of the Pupil’s
If a Tutor is asked for, and provides details of a credit or debit
card, he must ensure that he is:
fully entitled to use that card, and
it has available funds sufficient to cover the charges which are
deducted from it.
A Tutor shall secure payment from the Pupil for the services they
have provided and shall not seek to recover any payments from Turtle
A Tutor is not an employee of Turtle Tutors but operates on a
self-employed basis and accepts all responsibilities for Income Tax,
National Insurance Contributions and other liabilities payable in
relation to fees generated from using the Website.
A Tutor shall not use the Turtle Tutors Website to advertise,
promote his company or to seek tuition through his company. Nor may
an agency acting for a company register to promote their services or
opportunities. Any tuition agencies or other agencies wishing to
promote their services on the Turtle Tutors Website should Contact
in the first instance.
A Tutor using the Website does so entirely at his own risk. A Tutor
must exercise caution when using the Website and entering into a
Contract to provide tuition services to a Pupil.
of a pupil
Information provided by the Pupil for registration must be correct
and accurate. This includes correct name, address, telephone number,
email address and other requested information.
A Pupil who is under 18 years of age must have consent from a parent
or a guardian to register, and that parent or guardian must enter
into a Contract with a Tutor to provide tuition services.
A Pupil or Pupil’s nominee acknowledges that it is his
responsibility to verify the credentials, expertise, references, CRB
checks and qualifications of a Tutor whom he proposes or enters into
a Contract with.
A Pupil acknowledges that a Contract shall be entered once
finalising the choice of a Tutor and confirming that request to us
through the Website, whereupon the Pupil agrees to make a one-off
payment of £14.99 immediately to Turtle Tutors to unlock the
Tutor’s contact details.
A Pupil acknowledges that by entering into a Contract with a Tutor
they agree to make payment to the Tutor for the fees the Tutor has
advertised for their services.
A Pupil acknowledges that a Contract is between the Pupil and Tutor,
and we are therefore, not responsible for the performance of
obligations neither of a Tutor, nor for collecting and distributing
payments from a Pupil to a Tutor.
If a Pupil is asked for, and provides details of a credit or debit
card, he must ensure that he is:
fully entitled to use that card, and
it has available funds sufficient to cover the charges which are
deducted from it.
Pupil acknowledges that we will send them a feedback comments
and scoring form via email, two weeks after the first tuition
lesson. This information will be uploaded on the Tutor’s
Profile page. Please provide accurate feedback on your tuition
A Pupil agrees not to publish any abusive or defamatory comments
towards any Tutor on the Website or in any communications with other
Members whether on the Website or any other place.
Pupil or Pupil’s nominee will not include identifiable
information about themselves including telephone number, email
address, postal address, website address, company name, meeting
points (or any other organisation through which the Pupil can be
contacted) or any other contact information on the Website or in any
messages posted by the Pupil on the Website or by any other means of
communication to other Members. If there is evidence to suggest a
Pupil has broken Clause 6.10 we will invoice the Pupil £100
payable within 14 working days.
A Pupil acknowledges that we are not responsible for any disputes
regarding parental consent or any problems that a Pupil or Pupil’s
nominee has experienced with a Tutor.
A Pupil acknowledges that we will not be held liable for any
incorrect, known and unknown, suspected and unsuspected, disclosed
and undisclosed information provided by the Tutor. We offer no
guarantee that the information provided by the Tutors on the Website
is correct and accurate.
Membership and Annual Membership
We reserve the right to refuse Service to anyone at any time without
notice for any reason. This includes the right to delete a Members
profile and offer a refund on Annual Membership at our sole
discretion should we deem that the Member fails to conform to the
Terms and Conditions on our Website.
A Tutor can subscribe for the Annual Membership when first
registering or upgrade their account online by clicking the Upgrade
button in their Team area. Tutors will be charged a fee of £35
via an online payment for a period of 12 months, which is charged in
advance from the date at which the Membership commences. A Tutor
will be sent an email on the 11thmonth
to renew their Membership, if they wish to; otherwise a Tutor will
be placed on a Pay-Per-Pupil account at the end of the subscription
When a Tutor upgrades to an Annual Membership, a binding Contract is
formed between you and us on these Terms. The Service we provide
under that Contract includes unlimited tuition requests during the
period of 12 months, in exchange of a one-off annual payment of
£35. Tuition requests will be sent to you via the
designated email address you provide during the registration process
and you will not receive any further fees to pay during this period
for successful tuition requests made to you. If you choose to
cancel your Annual Membership you will not be entitled to a refund
for the payment you have paid in advance for the period following
A Tutor who upgrades to an Annual Membership will not be refunded
any previous fees paid for the services they have provided through
the Website on a Pay-Per-Pupil Membership.
Members may cancel their Membership at any time by logging into
their account in the Team area on the Website.
Membership is not transferable from one Member profile to another.
Membership does not apply to Companies, Agencies, Schools, Centres
or other organisations.
Tutor profiles will be checked by us. Failure to enter correct
details will consequently delay the activation of the Tutor’s
profile or result in the deletion of a Tutor’s profile.
A Tutor who fails to pay the commencement fee within 14 days of the
exchange of details will have their account suspended until payment
has been made.
We are free to change the Membership pricing, conditions, options,
and renewal terms at any time.
All prices are shown in UK pound sterling and billed in UK pound
You acknowledge that we are entitled to alter the amount of our fees
from time to time, provided that such amount or basis is clearly
stated at the time when you agree to take the relevant Turtle Tutors
Service or prior to any fees being taken.
In the event that any of the provisions of sub-clause 9 below are
not followed, we reserve the right to suspend or terminate a Members
access to the Service without offering a refund.
refunds for pupils
When you purchase the Tutor’s contact details and in the event
that the Tutor is not available according to the agreement made via
the Website, you should contact
informing us what problem you are experiencing. We shall then at no
extra cost to you, use our reasonable efforts to try and find an
alternative Tutor to provide a tuition service.
In the unlikely event that we are unable to find a suitable Tutor to
meet your requirements we will offer a refund of the fees paid by
you to access that Tutor’s contact details.
In the unlikely event that the contact details provided to you for
your Tutor are inaccurate and not up to date, we will offer a refund
of the fees paid by you to access that Tutor’s contact
details. If you believe that you are entitled to a refund pleasecontact
the details for the refund. This information will be verified with
the Tutor in question. You are advised to submit your refund request
within a reasonable time following the release of the Tutor’s
if we change our Terms and that change is to your detriment, you may
terminate any agreement with us, by contacting us email@example.com,
in which case we shall refund any sums paid by you in relation to
those Website Services to be performed after the date of changes of
of communication facilities and content submission
When using the Team area and / or any other Service, and when
submitting Content to the Website, you should do so in accordance
with the following rules:
you must not use obscene or vulgar language;
you must not submit Content that is unlawful or otherwise
objectionable. This includes, but is not limited to Content that is
abusive, threatening, harassing, defamatory, ageist, sexist or
you must not submit Content that is intended to promote or incite
it is advised that posts on message boards, chat facilities or
similar and communications with Turtle Tutors are made using the
English language(s) as we may be unable to respond to enquiries
submitted in any other languages;
you must not post links to other websites containing any of the above
types of Content;
means by which you identify yourself must not violate these Terms of
use or any applicable laws;
you must not engage in any form of commercial advertising. This does
not prohibit references to businesses for non-promotional purposes
including references where advertising may be incidental;
you must not impersonate other people, particularly employees and
representatives of Turtle Tutors or our affiliates;
you must not attack the Website via a denial of service attack or a
distributed denial of service attack;
you must not use our Service for unauthorised mass-communication such
as “spam” or “junk mail”; and
you must not misuse the Website (including without limitation,
hacking, attempting to gain unauthorised access to the Website or any
server on which the Website is stored, or by knowingly introducing
viruses, trojans, worms, logic bombs or other material which is
malicious or technologically harmful). By breaching this provision
you may commit a criminal offence under the Computer Misuse Act 1990.
We will report any such breach to the relevant law enforcement
authorities and we will co-operate with those authorities by
disclosing your identity to them. In the event of such a breach, your
right to use the Website will cease immediately.
You acknowledge that Turtle Tutors reserves the right to monitor all
communications made to us or using our Service.
In order to use the Team area and any other communication facility
that may be added in the future or to submit Content, you are
required to submit certain personal details. By continuing to use
this Website you represent and warrant that:
any information you submit is accurate and truthful; and
you will keep this information accurate and up-to-date.
By submitting Content you warrant and represent that you are the
author of such Content or that you have acquired all of the
appropriate rights and / or permissions to use the Content in this
fashion. We accept no responsibility or liability for any
infringement of third party rights by such Content. Furthermore, you
grant us a licence to modify the Content as necessary for its
inclusion on the Website. We accept no responsibility or liability
for any infringement of third party rights by such Content.
Turtle Tutors will not be liable in any way or under any
circumstances for any loss or damage that you may incur as a result
of such Content, nor for any errors or omissions in the Content.
Use of and reliance upon such Content is entirely at your own risk.
Unless a Member informs us otherwise, in advance of posting, in
writing, and Turtle Tutors agrees to any terms or restrictions, all
Content submitted is for publication on the Website and other such
uses as we may deem appropriate under a royalty-free, perpetual
Content submitted by Members is screened by us prior to appearing
online. We retain the right to exercise our sole discretion to
remove or relocate any Content as we deem appropriate without the
consent of the author. If you wish to enquire as to the removal of
Content, please submit your query to firstname.lastname@example.org.
This does not constitute an undertaking to explain our actions.
Turtle Tutors makes no warranty or representation that the Website
will meet your requirements, that it will be of satisfactory
quality, that it will be fit for a particular purpose, that it will
not infringe the rights of third parties, that it will be compatible
with all systems, or that it will be secure.
Whilst every reasonable endeavour has been made to ensure that all
information provided on this Website will be accurate and up to
date, Turtle Tutors makes no warranty or representation that this is
the case. We make no guarantee of any specific results from the use
of our Services.
No part of this Website is intended to constitute advice and the
Content of this Website should not be relied upon when making any
decisions or taking any action of any kind.
The information on this Website is not designed with commercial
purposes in mind. Commercial use of the Content of this Website is
forbidden under Clause 2.3 (a) of these Terms and Conditions. Any
such use constitutes a breach of these Terms and Conditions and
Turtle Tutors makes no representation or warranty that this Content
is suitable for use in commercial situations or that it constitutes
accurate data and/or advice on which business decisions can be
Whilst every effort has been made to ensure that all descriptions of
Services available from Turtle Tutors correspond to the actual
Services available, Turtle Tutors is not responsible for any
variations from these descriptions.
Turtle Tutors has no control over or responsibility for the truth or
accuracy of any material available on our Website, whether provided
by Members or others.
The Service is provided “as is” and on an “as
available” basis. We give no warranty that the Service will be
free of defects and/or faults. To the maximum extent permitted by
the law we provide no warranties (expressed or implied) of fitness
for a particular purpose, accuracy of information, compatibility and
Turtle Tutors accepts no liability for any disruption or
non-availability of the Website resulting from external causes
including, but not limited to, ISP equipment failure, host equipment
failure, communications network failure, power failure, natural
events, acts of war or legal restrictions and censorship.
To the maximum extent permitted by law, Turtle Tutors accepts no
liability for any direct or indirect loss or damage, foreseeable or
otherwise, including any indirect, consequential, special or
exemplary damages arising from the use of the Website or any
information contained therein. Users should be aware that they use
the Website and its Content at their own risk.
Although care is taken to ensure that the information on the Website
is accurate and up to date, we cannot accept any responsibility for
mistakes or omissions.
Nothing in these Terms and Conditions excludes or restricts Turtle
Tutors liability for death or personal injury resulting from any
negligence or fraud on the part of Turtle Tutors.
Members agree to compensate Turtle Tutors for all (if any)
liabilities, claims, costs and expenses (actual or consequential)
that we may suffer, which arise out of or in connection with your
use of the Website and/or the Services, in particular:
your involvement in any Contract for providing a tuition service
(including any breach of the Contract);
you breach any provision of these Terms; and
your contravention of any law or rights of a third party.
reasonable care is taken to ensure that the Website and the
materials available from it are virus-free, we cannot accept
responsibility for any viruses which may affect any material you may
download and we do not accept liability for any damage to your
computer system or loss of data that results from the use of the
Turtle Tutors do not guarantee to secure a Tutor for a Pupil.
Turtle Tutors accept no responsibility for any grade received by a
Pupil or any consequence that examination grades entail.
Whether you are a Member or a non-Member, you acknowledge that we
are not and cannot be responsible for the behaviour of Members –
whether on the Turtle Tutors Service or outside of it. We only
provide a venue where the Turtle Tutors Service may be accessed. In
particular, you should be aware that we do pre-screen and monitor
the material contributed by Members.
The total liability in contract tort (including negligence or breach
of statutory duty), in misrepresentation, restitution or otherwise
arising in connection with the performance or contemplated
performance of these Terms and Conditions shall be limited to the
price paid by the Member to Turtle Tutors under a Contract.
terms and conditions
You are expected to check this page from time to time to take notice
of any changes made, as they are binding on you. Some of the
provisions or notices published elsewhere on our Website.
All Members acknowledge the right of Turtle Tutors at their
at any time. We reserve the right to change these Terms and
Conditions from time to time, and post the new version on our
Website. When we do so, we notify Members that there are changed
terms in the ‘News’ section and post a link to the new
Terms and Conditions. These Terms and Conditions, and any new
versions of it in the future, will take effect immediately.
you have any concerns about the material which appears on our
Website, please contact our team via email@example.com
or write to us at Turtle Tutors, 601 International House, 223
Regents Street, London, W1B 2QD
you for visiting our Website.